Frequently asked questions
Please note the 2024 survey has now closed.
This page provides information about the survey and diabetes support.
About the survey
The National Diabetes Experience Survey is a new survey which gives people living with type 1 or type 2 diabetes in England the opportunity to feedback on their experiences. NHS England will use the findings to understand and improve experiences of NHS care and self-management for people living with diabetes.
NHS England is responsible for delivering the National Diabetes Experience Survey. NHS England leads the National Health Service (NHS) in England. You can find out more on the NHS website.
NHS England is working with Ipsos, an independent research organisation, to deliver this survey. Ipsos strictly adheres to the Market Research Society's Code of Conduct. You can find out more on the Ipsos website.
Invitations to take part in the National Diabetes Experience Survey were sent out between March and July 2024.
The questionnaire was developed by NHS England and Ipsos with clinicians, policy experts, local providers, charities, and people living with diabetes. The survey wording was also tested with people living with diabetes to make sure it was understood and easy to read.
You can read about how people living with diabetes and clinicians were involved in developing the survey in our meet the survey team page.
The Plain English Campaign supports organisations to provide information in the clearest possible way. Ahead of the 2024 survey, Ipsos worked with the Plain English Campaign on the questionnaire and survey materials to make sure these documents are easy for everyone to understand.
As a result, the National Diabetes Experience Survey questionnaire and survey materials achieved the Plain English Campaign’s Crystal Mark seal of approval.
You can find the paper questionnaire on our latest survey materials page. The questionnaire copyright belongs to NHS England. Please do not use the questionnaire without permission from NHS England. You can get in touch with us at england.digitaldiabetes@nhs.net.
The National Diabetes Experience Survey collects voluntary self-reported information covering seven of the nine protected characteristics:
- Age
- Disability
- Gender reassignment
- Race/ethnicity
- Religion
- Sex
- Sexual orientation
In addition, it collects information on the following:
- Long-term condition or conditions
- Working status
- Gender identity
All definitions of protected characteristics are taken from https://www.equalityhumanrights.com/equality/equality-act-2010/protected-characteristics
Age
Definition of protected characteristic: a person belonging to a particular age (for example, 32 year olds) or range of ages (for example, 18 to 30 year olds).
The National Diabetes Experience Survey collects information on the protected characteristic of age using age bands.
Disability
Definition of protected characteristic: A person has a disability if they have a physical or mental disability which has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.
There are two questions on long-term conditions or illnesses in the National Diabetes Experience Survey; a general question on long-term conditions ('Apart from diabetes, do you have any physical or mental health conditions or illnesses lasting, or expected to last, 12 months or more?'), and a follow up question providing further information about the types of conditions or illnesses ('Apart from diabetes, which of the following long-term conditions or illnesses do you have?').
Based upon the Government Statistical Service (GSS) standard: respondents are asked if there is any effect on their day-to-day activities of their diabetes and any other long-term condition or conditions ('Thinking about diabetes and any other long-term conditions or illnesses you have, do any of these reduce your ability to carry out day-to-day activities?') and those who respond ‘Yes’ are defined for the purpose of the survey as self reporting disability.
The National Diabetes Experience Survey collects information on the protected characteristic of disability in the manner described above.
Gender reassignment
Definition of protected characteristic: Where a person undergoes, or proposes to undergo, a process for the purpose of reassigning their sex.
We have sought to use a proxy measure for gender reassignment based on the responses to the following questions:
Which of the following best describes you?
- Female
- Male
- Non-binary
- Prefer to self-describe
- I would prefer not to say
Is your gender identity the same as the sex you were registered at birth?
- Yes
- No
- I would prefer not to say
For example, a response to the first question of ‘female’ and a response of ‘no’ to the second question would infer that the individual self-reports that their gender is reassigned.
The second question wording is based on the 2021 Census question. Both of the questions are based upon research, stakeholder engagement and data analysis.
However, please note that the questions are currently being reviewed by NHS England Insight & Voice team.
The National Diabetes Experience Survey collects information on the protected characteristic of gender reassignment in the manner described above.
Race
Definition of protected characteristic: race includes someone’s colour, nationality ethnicity or national origins. A racial group can be made up of two or more distinct racial groups, for example Black Britons, British Asians, British Sikhs, British Jews, Romany Gypsies, Irish Travellers.
The National Diabetes Experience Survey uses the current GSS ethnicity harmonised standard to collect information on the protected characteristic of race with some slight changes. The National Diabetes Experience Survey question does not include free text ‘other’ responses and includes one additional code of ‘Roma’.
Religion or belief
Definition of protected characteristic: religion refers to any religion, including a lack of religion. Belief refers to any religious or philosophical belief and includes a lack of belief.
The National Diabetes Experience Survey uses the current GSS religion harmonised standard to collect information on the protected characteristic religion.
Neither the harmonised standard nor the survey seek to measure belief.
Sex
Definition of protected characteristic: a man or a woman.
Information on the protected characteristic of sex is collected in the survey using the following questions:
Which of the following best describes you?
- Female
- Male
- Non-binary
- Prefer to self-describe
- I would prefer not to say
Is your gender identity the same as the sex you were registered at birth?
- Yes
- No
- I would prefer not to say
For example, a response of ‘Male’ to the first question and a response of ‘Yes’ for the second, infers a self-reported sex of ‘Male’.
We do not have sex data for those who select the options ‘Non-binary, ‘Prefer to self-describe' or ‘Prefer not to say’ or for those that do not respond to either or both questions.
The second question wording is based on the 2021 Census question. Both of the questions are based upon research, stakeholder engagement and data analysis.
However, please note that the questions are currently being reviewed by the NHS England Insight & Voice team.
The National Diabetes Experience Survey seeks to collect information on the protected characteristic of sex in the manner described above.
Sexual Orientation
Definition of protected characteristic: Whether a person's sexual orientation is towards their own sex, the opposite sex or to both sexes.
The National Diabetes Experience Survey uses the GSS harmonised standard to collect information on the protected characteristic of sexual orientation.
Do you collect the protected characteristics marriage/civil partnership and pregnancy and maternity?
We do not currently collect these protected characteristics.
Information about diabetes support
If you need medical help now, but it is not an emergency go to 111.nhs.uk or call 111 from any landline or mobile phone free of charge. Deaf people can use text relay to call 18001 111.
You can also contact your diabetes team, GP practice or another healthcare professional. They should be able to help with any further assessments or care that they think is needed. They will also be able to signpost you to other sources of support.
You can learn more about living with diabetes and the support available for you on the NHS website. This includes information about:
- Speaking to other people, including friends and family, other people living with diabetes, on social media, and via face-to-face support groups.
- Support for your mental health and wellbeing.
- Education courses and other information online.
Ipsos cannot help you with any other question or complaint you have about the service or care you have received.
If you want to complain about the service or care you have received, you can choose whether to complain directly to the healthcare provider (for example your hospital or GP practice), or to the commissioner (which is the organisation that pays for the service or care you received).
The commissioner is your local Integrated Care Board (ICB) if your complaint is about:
- primary care services such as GPs, dentists, opticians or pharmacy services
- hospital care, mental health services, out of hours services, NHS 111 and community services such as district nursing
If you choose to complain to your local ICB, you can find out how to contact them on this website:
NHS England » Contact your local integrated care board (ICB)Very often the healthcare provider will be able to resolve the matter for you locally.
More information about making a complaint can be found on the following website:
NHS England » Feedback and complaints about NHS services.Page last reviewed: March 2024